Returns, Refunds, Cancellations and Replacements

• Step 1 – Raise a return/ replacement request within 48hours from the date of delivery, if you’ve received wrong / expired / damaged/ missing product(s).
  1. Please raise a request here with order and contact details – wecare@pureday.co.in
  2. We may require photo of damaged product along with bill details.
• Step 2 – Give us 2 – 3 working days to review your return / replacement request.
• Step 3 – All return / replacement products must be accompanied with the original receipt, a return / replacement authorization number (received from the redressal team) and in saleable condition. Courier costs are non-refundable and need to be borne by the customer.
• Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.